In that scenario there is no guarantee that item won't get put back into circulation once it is returned. That is why it takes people being vigilant with their purchases that when they receive the wrong item its not enough to just return it and get your money back. But imagine if this was something someone ingested and the ingredients were tainted in some way? Its a concern that Amazon should take seriously but it continues to be a significant problem for them. Brace flossers for instance if not made correctly could do gum damage or pop/damage brace brackets. The concern for counterfeit items though is that in some cases it could cause harm to the purchaser. So that means both orders that were fulfilled by Amazon were fakes albeit the second order was more noticeable because of the flossers shape. Lauren replied to my email and indicated that even the flossers I thought were legitimate were also fakes. The right bag and flosser are what I thought were real Platypus while the left bag and flosser was the current counterfeit flosser. At least that was what I thought I was providing.
I provided that detail and also pictures of the fake flossers next to pictures of real Platypus flossers. Lauren requested details about the order and the storefront seller. Lauren from A Better Way of Life Inc got back to me immediately. At this point one would think this would be the end of the story but it gets even more interesting. So I then contacted A Better Way of Life Inc who makes the Platypus flossers to inform them of what I had experienced. However after chatting with Amazon and getting them to process a refund I was not confident Amazon was going to address this issue on their end without a gentle nudge. I immediately suspected this was a fraudulent item and contacted Amazon to report the issue and request a refund. Its just a standard flosser I could buy at a local retailer for a lot less money. This definitely is not a Platypus dental flosser.
I went ahead and opened a bag to validate its contents and was surprised to find a dental flosser that look like the picture below.
The 30 count bags which looked similar in lettering and color to my previous order were physically smaller bags. The product arrived but something seemed strange from the beginning. My most recent purchase was from a Amazon storefront called Pekar Store which would have the product fulfilled by Amazon. Since they were not available locally I used Amazon as my retailer. Platypus is a well known brand and does the job great which is why I started purchasing them. If you have braces there are special dental flossers that are skinny enough on one end to get under the arch wire. That was what I thought at least until my recent Amazon purchase experience which involved simple dental flossers for people like myself with braces. On the opposite end of the flosser, is a pick end designed for removing food particles and plaque around the brackets.We have all read stories about Amazon's ongoing issue with counterfeit products and we probably all think that we would never succumb to receiving those fake products.
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